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RETAIL STORE

ADDRESS: 1/310 NEW STREET, BRIGHTON 3186 VICTORIA
EMAIL: INFO@THENEWCOCOON.COM.AU
PHONE: 03 95928800



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CONDITIONS OF SALE​

SPECIAL ORDERS AND CANCELLATIONS
DEPOSITS ARE SUBJECT TO A MINIMUM CANCELLATION CHARGE AMOUNTING UP TO 30% OF THE PURCHASE PRICE. CANCELLATIONS WHERE MANUFACTURING HAS COMMENCED AND/ OR PURCHASES HAVE BEEN MADE ON YOUR BEHALF MAY INCLUDE A CANCELLATION CAHRGE UP TO THE ENTIRE PURCHASE PRICE. THE CANCELLATION CHARGE COVERS LOSS OF VALUE, ADMINISTRATION AND INVENTORY COSTS, AND OTHER ASSOCIATED EXPENSES.
ALL SPECIAL ORDERS REQUIRE A 50% DEPOSIT AT THE TIME OF ORDERING.
PAYMENT
FULL PAYMENT OF THE BALANCE OF THIS INVOICE IS TO BE PAID PRIOR TO RECEIPT OF WHOLE OR PART OF THE GOODS. NO COMPANY CHEQUES ACCEPTED
DELIVERY DATES
DELIVERY DATES ARE AN APPROXIMATE ONLY
ALL DELIVERY CHARGES ARE THE RESPONSIBILITY OF THE PURCHASER, INCLUDING ANY ADDITIONAL CHARGES INCURRED AS A RESULT OF DIFFICULTY WITH ACCESS. GOODS NOT COLLECTED OR ABLE TO BE DELIVERED WITHIN 14 DAYS WILL INCUR A WEEKLY STORAGECHARGE. 
VARIATIONS
SOFT FURNISHINGS WILL VARY IN APPEARNACE. CHARACTERISTICS SUCH AS CREASING AND THE DEGREE OF SOFTNESS, COLOUR SWATCHES AND SAMPLES ARE TO BE USED AS AN APPROXIMATE GUIDE ONLY AS LEATHER AND FABRICS VARY IN COLOUR AND TEXTURE.
FURNITURE PIECES ORDERED WITH A NATURAL STONE OR WOOD FINISH WILL ALSO VARY IN APPEARANCE AND CHARACTERISTICS DUE TO THE NATURAL GRAIN OF THE WOOD OR STONE VEIN.
DAMAGED OR AFULTY ITEMS
ANY FAULTS ASSOCIATED WITH THE PRODUCT MUST BE COMMINUCATED TO THE STORE WITHIN A 24 HOUR PERIOD. IF THE PRODUCT IS FOUND TO BE FAULTY A FULL REFUND OR REPLACEMENT WILL BE ISSUED.
SALE ITEMS
ITEMS THAT HAVE BEEN PURCHASED ON SALE CAN BE EXCHANGED OR A CREDIT NOTE GIVEN WITHIN A 7 DAY PERIOD. ITEMS MUST BE IN THE ORIGINAL CONDITION.
FINAL SALE ITEMS (DAMAGED, FLOOR DISPLAY ITEMS, DISCONTINUED)
NO REFUND OR EXCHANGE
CREDIT NOTE/S VOUCHERS
VALID FOR 6 MONTHS. WE CANNOT HONOUR LOST CREDIT OR GIFT VOUCHERS
LOAN ITEMS
THE STORE CAN OFFER AN HOUR LOAN ON MOST PRODUCTS IN STORE. IT IS UP TO THE MANAGERS DISCRETION ON WHAT CAN BE TAKEN ON LOAN. 
NO LOANS ON THE WEEKENDS OR FRIDAY AFTERNOON. 
TRANSPORTATION WILL BE AT THE EXPENSE OF THE PURCHASER, 2 FORMS OR IDENTIFICATION WILL NEED TO BE PROVIDED. ANY DAMAGE INCURRED WHILE ON LOAN, THE CUSTOMER WILL EED TO PAY THE FULL RRP. 
LAYBYS
4 WEEK LAYBYS WITH A 30% DEPOSIT REQUIRED. 
FULL PAYMENT REQUIRED BEFORE RECEIPT OF THE GOODS. CANCELLED LAYBYS WILL INCUR A CANCELLATION FEEOF 30% OF THE TOTAL PURCHASE PRICE. 
REFUNDS.
A PURCHASE MADE AT THE STORE OR ONLINE CAN BE ISSUED WITH A REFUND WITHIN A 48 HOUR PERIOD. 
THE ITEMS MUST BE IN THEIR ORIGINAL CONDITON FROM THE TIME OF PURCHASE. PURCHASER MUST MAKE ARRANGEMENTS FOR TRANSPORT OF THE GOODS TO COME BACK TO THE STORE.